REFUND & CANCELLATION POLICY

1. GENERAL POLICY

All bookings are subject to supplier-specific cancellation rules, refund rules, and service conditions.

Cancellation charges may be imposed by:

• Hotels
• Airlines
• Cruise Companies
• Tour Operators
• Transportation Providers
• Visa Authorities
• Government Agencies
• Hospitals and Healthcare Providers
• Insurance Providers
• Other Service Suppliers

Refund eligibility depends on the specific service booked and supplier policies.

2. CANCELLATION REQUESTS

All cancellation requests must be submitted in writing via:

Email: hello@behappy.ae

A cancellation request shall only be considered received when acknowledged by Be Happy Travel & Tourism L.L.C.

Verbal cancellation requests made via telephone, WhatsApp, social media, or other channels may not be considered valid unless confirmed in writing.

3. NON-REFUNDABLE SERVICES

The following services may be non-refundable immediately after booking, confirmation, issuance, processing, or payment:

• Promotional Offers
• Special Event Bookings
• Peak Season Bookings
• Non-Refundable Hotel Rates
• Attraction Tickets
• Theme Park Tickets
• Cruise Deposits
• Visa Processing Fees
• Embassy Fees
• Government Fees
• Medical Consultation Fees
• Travel Insurance Premiums
• Airline Tickets marked non-refundable
• Administrative Service Fees

Where a supplier classifies a service as non-refundable, no refund shall be due from Be Happy.

4. HOTEL BOOKINGS

Hotel cancellation policies vary by property and rate type.

Specific hotel cancellation terms will be communicated during booking.

Unless otherwise stated:

Hotels reserve the right to impose stricter cancellation policies during:

• Holidays
• Trade Shows
• New Year
• Eid
• Festive Seasons
• Major Events

5. TOURS, ACTIVITIES & ATTRACTION TICKETS

Tours, excursions, attraction tickets, and activities often involve pre-purchased inventory.

Unless otherwise stated:

• More than 72 hours before service: refund may be available.
• Less than 72 hours before service: cancellation charges may apply.
• Less than 48 hours before service: up to 100% cancellation charges may apply.
• Same day cancellation: no refund.
• No-show: no refund.

Unused tickets and partially used services are non-refundable.

6. AIRPORT TRANSFERS & TRANSPORTATION

Transfer cancellations may be accepted subject to supplier terms.

Unless otherwise stated:

• More than 24 hours before pickup: refund may be available.
• Less than 24 hours before pickup: cancellation charges may apply.
• No-show at pickup location: 100% charge.

No refund shall be due where incorrect flight information, hotel details, contact information, or pickup information has been provided by the customer.

7. HOLIDAY PACKAGES

Package cancellation charges may vary depending on:

• Destination
• Supplier conditions
• Hotel policies
• Airline policies
• Tour inclusions
• Travel dates

Cancellation fees may include:

• Hotel penalties
• Airline penalties
• Visa fees
• Supplier charges
• Administrative charges

Refund amounts will be calculated after deduction of all applicable charges.

8. AIRLINE TICKETS

Airline cancellation policies are determined solely by the airline.

Refund eligibility depends on:

• Fare Rules
• Airline Conditions
• Ticket Type
• Route
• Travel Date

Non-refundable airline tickets remain non-refundable.

Refunds approved by airlines remain subject to airline processing timelines.

Be Happy cannot accelerate airline refund processing.

9. VISA SERVICES

Visa processing begins immediately after submission.

The following are generally non-refundable:

• Visa Fees
• Embassy Fees
• Consular Fees
• Government Charges
• Application Fees
• Documentation Fees
• Courier Charges
• Service Charges

Visa rejection, delay, cancellation, refusal, or immigration decisions do not automatically qualify for a refund.

Where any refund is approved, only refundable portions actually returned by the relevant authority may be refunded.

10. UAE VISA APPLICATIONS

Once a UAE visa application has been submitted to the relevant authority:

• Processing fees are non-refundable.
• Government fees are non-refundable.
• Service fees are non-refundable.
• Visa rejection does not create entitlement to a refund unless specifically stated otherwise.

11. INTERNATIONAL VISA SERVICES

International visa services involve third-party authorities and embassies.

Be Happy does not control:

• Visa decisions
• Processing times
• Additional document requests
• Rejections
• Delays

Visa-related fees remain non-refundable unless specifically refunded by the issuing authority.

12. MEDICAL TOURISM SERVICES

Medical tourism services may involve:

• Hospitals
• Clinics
• Doctors
• Medical Coordinators
• Diagnostic Centers

Cancellation policies depend on healthcare providers.

The following may be non-refundable:

• Consultation Fees
• Hospital Deposits
• Medical Assessments
• Administrative Charges
• Scheduling Fees

Treatment dissatisfaction, treatment outcomes, medical complications, or changes in personal circumstances do not automatically qualify for refunds.

13. TRAVEL INSURANCE

Insurance premiums are governed by insurer rules.

Once issued, insurance policies may be:

• Non-refundable
• Partially refundable
• Subject to insurer approval

Any refund remains solely at the discretion of the insurance provider.

14. CRUISE BOOKINGS

Cruise bookings are subject to cruise operator cancellation policies.

Cruise operators often impose significant penalties for cancellations.

Certain cruise deposits may be non-refundable immediately after booking.

Refunds depend entirely on the cruise line's approval.

15. NO-SHOW POLICY

A "No-Show" occurs when a customer:

• Fails to check in.
• Fails to arrive.
• Misses pickup.
• Misses departure.
• Does not use booked services.

No-show bookings are generally subject to:

Up to 100% Cancellation Charges

No refund shall be payable for no-show services unless approved by the supplier.

16. UNUSED SERVICES

No refund shall be provided for:

• Unused hotel nights
• Unused transfers
• Missed tours
• Missed flights
• Unused meals
• Unused attraction tickets
• Unused package inclusions
• Early departures
• Voluntary service abandonment

17. FORCE MAJEURE

Refunds may be restricted where cancellations result from circumstances beyond our control, including:

• Natural Disasters
• Weather Conditions
• Floods
• Earthquakes
• Pandemics
• Epidemics
• Government Restrictions
• Travel Bans
• Border Closures
• Political Unrest
• War
• Terrorism
• Airline Disruptions

In such situations, refunds remain subject to supplier policies.

Alternative arrangements, credits, vouchers, or rescheduling may be offered where available.

18. REFUND PROCESSING TIME

Approved refunds may require:

• Supplier Approval
• Airline Approval
• Hotel Approval
• Bank Processing
• Payment Gateway Processing

Refund processing may take between 14 and 90 business days depending on suppliers and financial institutions.

Processing times are estimates only.

19. DEDUCTIONS FROM REFUNDS

Refundable amounts may be reduced by:

• Supplier Charges
• Cancellation Penalties
• Administrative Fees
• Banking Charges
• Payment Gateway Charges
• Currency Conversion Losses
• Government Fees
• Visa Fees
• Insurance Charges
• Taxes that are non-refundable

20. CHARGEBACKS

Customers agree to contact Be Happy before initiating chargebacks or payment disputes.

Where services have been booked, reserved, issued, delivered, or confirmed according to supplier terms, Be Happy reserves the right to contest chargebacks and recover related costs.

21. RIGHT TO REFUSE REFUND

Be Happy reserves the right to refuse refund requests where:

• Fraud is suspected;
• False information has been provided;
• Supplier policies prohibit refunds;
• Services have been utilized;
• No-show conditions apply;
• Customer breaches applicable terms and conditions.

22. CONTACT INFORMATION

For cancellations, refund requests, or inquiries: